Turtlebeach.com will have delayed shipping from January 3rd - January 4, 2022 for a yearly inventory count. This count helps us to verify inventory and prevent order errors.
Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.
The inventory count should be complete on January 4th. While some orders may go out then, most orders will start shipping on January 5th.
Our two warehouses that ship our Refurbished headsets will be closed for an inventory count on January 3rd and 4th and Jan 6th and 7th.
Any orders placed on 3rd and 4th will ship on Jan 5th and any orders Jan 6th and 7th will ship on Jan 10th.
Yes, you can still place orders during this time, however orders will not begin to ship until Wednesday January 5th.
Yes, if you've placed an order during the inventory count and decide you don’t want to wait, you can easily cancel your order. Please send an email to firstname.lastname@example.org no later than Tuesday January 4th.
The count is expected to end on January 4th, so any orders placed after that will ship as normal.